Refund & Cancellation Policy

Overview

This policy explains how consultations, design deposits, custom furniture orders, and project payments are handled at Dream Interior & Architects. Because every project — from a single room to a full renovation — is planned around your specific space, our terms differ from a standard retail refund policy.

Free Consultation

Our initial consultation is complimentary and carries no obligation to proceed. No payment is required or accepted at this stage.

Design & Project Deposits

Once you approve a proposal, a design deposit is required to begin work on drawings, 3D visualizations, and material planning. This deposit covers the design and planning time invested by our team and is non-refundable once design work has started, except where we are unable to deliver the agreed design within a reasonable timeframe.

Custom Furniture Orders

Furniture and joinery pieces made under our Custom Furniture & Decor service are built specifically to your space and specifications. Because these items cannot be resold, orders are confirmed only after you approve the final design and measurements, and advance payments for custom furniture are non-refundable once production has begun. Any manufacturing defect will be repaired or replaced at no cost to you.

Project Cancellations

If you wish to cancel a project after work has started, you will be responsible for the cost of work completed and materials already ordered up to the date of cancellation. Any remaining balance from your deposit, after these costs are deducted, will be refunded within a reasonable period.

If we are unable to proceed with your project due to circumstances within our control, you will receive a full refund of any amount paid for work not yet delivered.

Delivery, Installation & Damage Claims

For furniture and fit-out items delivered to your site, please inspect the items at the time of delivery or installation. Any damage or defect should be reported to our team within 3 days of delivery so we can arrange a repair, replacement, or resolution.

Refund Processing

Approved refunds are processed to your original payment method within 7–14 working days.

Contact Us

For questions about a specific project, deposit, or refund, contact your project coordinator directly, or reach our team at hello@dreaminteriorarch.com or 09644-840088.